Introducing the Service Hospitality Member Dashboard

Did you know Service Hospitality measures your organization’s injury rates and lost work time due to injuries? We do this because your success in injury prevention is a measure of our success! Introducing the Service Hospitality Member Dashboard! Our Member Dashboard will show how well your industry met or beat last year’s injury targets.

To find out which industry you’re in, click here to access our Members page.

The goal is continuous improvement, so a green achievement means you’re doing better than last year. A yellow achievement means you’re right on pace with the previous year. A red score means the injury rate has increased since last year, and now it’s time to do something about it. 

What is an “Injury Rate”?

The Total Injury Rate (TIR) shows the number of injuries per 100 workers. For example, for every 100 people working in your industry this year, your TIR would be 2% if two people were injured. This includes all injuries that require medical care, even if the injured worker returns to work after their doctor’s visit. 

Injuries such as minor cuts, scrapes or bruises that don’t require a medical professional are called “First Aid” injuries since all you need is a First Aid kit! Those First Aid injuries aren’t included in the injury rates.

The Time Loss Injury Rate (TLIR) shows the number of time loss injuries and fatalities per 100 workers. Time loss injuries result in time away from work past the day of injury. In most cases, time-loss injuries are more serious than no-time-loss injuries, and this causes your WCB costs to grow rapidly! However, a minor injury can become a time-loss injury if a timely return to work does not occur. You can prevent time loss injuries by accommodating a worker’s injury so they can stay at work while they recover or reduce lost time by helping them return to work sooner.


An increase in your Time Loss or Total Injury Rates has many consequences, including:

  • Increased expenses to cover injured workers’ absence, from top-up pay, paying overtime to other staff and lost operational output

  • Potential psychological harm to the injured worker or other workers through not feeling valued as an employee

  • Administrative time associated with the injury, from payroll to accommodations to scheduling backfill

  • Added cost to hire or retrain other workers, worsened when the backfill is only temporary

  • Higher Workers’ Compensation Premiums that are felt by everyone in your industry and WCB penalties felt by your organization alone

There are things you can do to improve your organization’s safety performance, and Service Hospitality is here to help you.

➡️Get an overview of how well your safety program works through a Safety Evaluation.

➡️Update your policies and procedures by checking out our templates and resources section.

➡️Focus on one area for improvement through our safety training opportunities.

➡️Tackle a particular safety concern by contacting one of our Safety Advisors.

Service Hospitality created the Member Dashboard to keep you, our members, informed about your safety performance throughout the year. If you’re interested in finding out more about your organization’s individual injury prevention performance, Get in Touch with Service Hospitality! 

Let’s work together to ensure all signals are GREEN!

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